Case Study: AIA achieves data-driven, scalable HR transformation with Workday Adaptive Planning

AIA lays the foundation for data-driven HR

AIA, a Pan‑Asian life insurer with 22,000 employees across 18 markets, faced fragmented legacy HR systems: recruiting and talent management were implemented inconsistently, many processes were manual, mobile and self‑service access was limited, and the lack of global alignment prevented reliable people insights and slowed enhancements.

AIA deployed Workday with Prism Analytics across all markets in 15 months—reaching 90% adoption in one month—and automated 60–70% of manual processes while moving 70% of approvals into Workday. The change reduced HR inquiries, freed the HR team for strategic work, provided 24/7, data‑driven dashboards backed by 10 years of history, lifted employee satisfaction (about 83% satisfied and internal ratings up 10–20 points), and delivered a flexible, scalable foundation for future growth.

AIA

Leonard Lai

Group Head of HR Transformation