Case Study: Service King eliminates daily meetings and scales talent operations with WorkBoard

Service King - Customer Case Study

Service King Collision Repair Centers is a fast-growing automotive repair franchise with 250+ locations and about 5,000 employees. Rapid expansion—50+ stores added in 2015 and more than 10 acquisitions—grew the Talent team from 2 to 35 and exposed coordination problems: fragmented action-item tracking, heavy reliance on calls/texts and daily meetings, and a “sink or swim” approach to employee performance and cross-functional alignment.

Workboard gave Service King a single place to manage action items, capture comments and decision history, and share priorities via printouts and daily email digests. The result was real-time visibility into who’s doing what, elimination of daily coordination meetings, stronger cross-department alignment, and a more scalable, transparent talent-management process that removed the “tag, you’re it” and “sink or swim” behaviors.

Service King

James Bishop

Senior Talent Development Manager