Case Study: National Grid achieves improved alignment and faster decision-making with WorkBoard

National Grid - Customer Case Study

National Grid is a global utility operating across the U.S. and the U.K., with an IT & Digital organization of roughly 2,000 people that supports field crews, customer service, and business systems. The team struggled with low clarity and alignment—most employees didn’t understand how their work tied to IT, Digital, or broader business strategy—and business reviews were slow, data-poor, and described as “moving through mud.”

With sponsorship from CIO Andi Karaboutis, National Grid adopted OKRs and WorkBoard as a single source of truth, rapidly deploying a digital operating rhythm in about 60 days. The approach—leader-driven, self-serve, and supported by 49 OKR coaches—shifted reviews to focused, data‑driven conversations, increased alignment and visibility across the CIO org, sped decision-making, and made it easier for teams to track and adjust work against strategic outcomes.

National Grid

Brianna Ringen

Director, Performance Management, Global IT & Digital Business Office