Case Study: LexisNexis Risk Solutions achieves record revenue growth and remote alignment with WorkBoard

LexisNexis Risk Solutions - Customer Case Study

LexisNexis Special Services & Risk Solutions, led by CEO Woody Talcove, helps federal, state and local agencies stop fraud, catch bad actors, enable digital government and protect democracy for over 9,000 customers. The company struggled with traditional annual performance measures that became irrelevant midyear and needed a more flexible, aligned way to focus priorities—an issue made more urgent by the rapid shift to remote work during the pandemic.

Talcove launched an OKR program supported by WorkBoard after a cross-functional task force defined three top objectives (financial performance, innovation, efficiency) and cascaded aligned OKRs across business units. The transparent platform and analytics changed conversations from performance reviews to coaching, drove alignment and risk-taking, and helped LexisNexis achieve record pipeline and revenue growth, the highest employee satisfaction to date, and a clear competitive advantage while working remotely.

LexisNexis Risk Solutions

Woody Talcove

Chief Executive Officer, Government