Case Study: Nutanix achieves faster security response and IT productivity with Workato

Using automation to enhance security and increase IT NPS to 90+ at Nutanix

Nutanix faced slow security ticket response, delayed VM provisioning, and increased security threat risk. To improve these processes, the company used Workato automation, including creating and assigning tickets in Slack and streamlining service requests for employees and IT.

With Workato, Nutanix achieved 100% SLA, faster response times, and reduced VM provisioning from weeks to hours. The automations also helped the IT team focus on higher-value work, increased IT service capacity by 30% within a year, and kept IT NPS above 90 for 18+ months.

Nutanix

Sebastian Goodwin

Head of Cybersecurity