Case Study: Sureserve builds a foundation for responsible AI with Workato

Sureserve puts 100 million transactions through Workato to enable responsible AI

Sureserve, a compliance-driven organization in a highly regulated environment, was beginning its digital transformation and exploring AI adoption. Their challenge was to implement artificial intelligence in a way that maintained strict governance, control, and auditability, avoiding risky isolated AI tools across different systems. They partnered with Workato as their core orchestration platform to establish a secure foundation.

The solution involved using Workato as a centralized hub for AI orchestration. This allowed Sureserve to embed AI into core business processes through a single platform, applying one set of rules, logic, and shared governance. While AI is not yet fully deployed, this approach from Workato has built a framework for responsible innovation, processing 100 million transactions and giving leadership the confidence to proceed with compliant, scalable AI adoption.

Sureserve

Steve Hunter

Product Owner, Sureserve