Case Study: Singapore Enterprises streamlines ERP integration and InvoiceNow compliance with Workato

Singapore Enterprises improves fulfillment by 25% with Workato

Singapore Enterprises, a major Singaporean organization, faced the challenge of integrating its multi-cloud ERP environment, which included systems like SAP and NetSuite, with other critical applications and Singapore's national InvoiceNow e-invoicing network. This was necessary to automate complex workflows and meet upcoming government mandates without relying on manual processes or fragile custom code. They partnered with the vendor Workato to address this.

Workato implemented its enterprise automation platform to create recipe-based integrations that connected the various ERPs and applications. This solution automated key processes like order-to-cash and the entire InvoiceNow submission pipeline, ensuring compliance. The results included a documented 25% increase in customer satisfaction and a 30% reduction in excess inventory for one referenced Workato customer, demonstrating the measurable impact of the solution.