Case Study: Samsara cuts IT support costs and boosts agility with Workato's IT Genie

Samsara scales automated tasks 10x with Workato

Samsara, a global leader in connected operations platforms, faced rising costs and limited control with its legacy IT helpdesk solution. The existing platform was expensive and inflexible, making it difficult for the fast-growing company to adapt quickly. Samsara's Technology Experience team, seeking both cost savings and agility while maintaining high employee satisfaction, turned to vendor Workato and its AI-powered solution, IT Genie.

Workato's IT Genie provided a low-code, configurable AI agent that integrated with Slack and Zendesk, eliminating the need for Samsara to build and maintain a custom bot. This solution allowed the IT team to implement changes in minutes instead of months. The results included significant cost reduction, maintained customer satisfaction scores of 97-98%, and a scale increase from 4 million to over 40 million automated tasks in six months without performance degradation.

Samsara