Case Study: Payless achieves digital transformation and streamlined operations with Workato

Payless embraces digital transformation to deliver on its core values

Payless, a nearly 70-year-old value footwear retailer, relaunched after Chapter 11 and faced a rapid digital rebuild during the pandemic: nearly 500 legacy systems, purged customer data and institutional knowledge, heavy manual processes, and no eCommerce presence—all while needing to cut operational costs by 40% to remain true to its mission of affordable shoes.

Payless adopted Workato to integrate and automate its stack, consolidating dozens of databases into Snowflake, automating finance and order-to-cash workflows, and launching payless.com in under three months. The result: a single integration platform managing hundreds of legacy systems, faster reporting and inventory decisions, improved customer experience through automation, and a reported 40% reduction in operational costs.

Payless

Lisa Willis

Application Development Manager