Case Study: Nutanix achieves automated 10-minute VM provisioning and 5–6 hours/week time savings with Workato

Nutanix - Customer Case Study

Nutanix, a fast-growing infrastructure and enterprise cloud company with nearly 4,000 employees and customers like Toyota and the U.S. Army, needed to streamline a tedious internal process: provisioning virtual machines. Requesters had to open ServiceNow tickets and provisioning engineers manually ran scripts and updated requests across multiple apps, creating friction, breaking workflows, and preventing the team from focusing on higher-value work.

Nutanix integrated Slack with Workato’s automation engine so engineers request VMs via a Workbot in Slack, which creates ServiceNow tickets, checks requester history, and automatically selects the optimal Nutanix cluster to provision standard VMs—routing heavy or custom requests to Slack-based manual review. The change delivers VMs in about 10 minutes, saves the provisioning team 5–6 hours per week, reduces costs and context switching, and produces a repeatable process customers can implement themselves.

Nutanix

Sebastian Goodwin

Head of Cybersecurity