Case Study: Novatti achieves 99.9% faster merchant onboarding with Workato

Novatti cuts merchant onboarding from months to under 5 minutes with Workato

Novatti, an ASX-listed fintech leader, faced a fragmented and slow merchant onboarding process that risked customer abandonment across its separate business units. Their challenge involved manually coordinating multiple systems, leading to repetitive verification and document chaos that could delay onboarding for months. To unify this experience, they turned to the automation platform Workato.

Using Workato, Novatti integrated 15 disparate systems into a single, automated onboarding workflow. The solution orchestrates everything from initial KYC verification to generating agreements and provisioning accounts. This implementation resulted in a 99.9% time saving, reducing onboarding from months to under five minutes, unlocking engineering capacity, and providing a frictionless customer experience. Workato enabled Novatti to proactively progress deals and establish a unified system of record.

Novatti