Case Study: ChowNow achieves 90% automated onboarding and offboarding with Workato

Improving security and automating 90% of employee on/off-boarding at ChowNow

ChowNow, a food ordering platform, was struggling with manual HR onboarding and offboarding across 10–50 different applications, taking about an hour per employee for each process. The company worked with Workato to reduce repetitive data entry and improve productivity, employee experience, and security.

Workato automated 90% of ChowNow’s onboarding and offboarding workflows, lowering costs and freeing the team for more strategic work. The success of Workato also extended to customer onboarding, where it now automates menu uploads and saves ChowNow 6,000 hours per year.

ChowNow

Jeff Sutton

IT Manager