Case Study: Puppet achieves democratized integration ownership and agile, code-free automations with Workato

How Puppet Democratized Integration Ownership with Workato

Puppet, a global configuration automation company serving more than 40,000 organizations (including 75% of the Fortune 100), needed to streamline internal processes and reduce dependence on engineering resources. Its BizApp teams faced integration challenges across departments—syncing Salesforce PSA schedules to engineers’ Google Calendars, standardizing disparate lead data between Marketo and Salesforce, and mapping Salesforce contacts into Zendesk—without relying on custom APEX code or heavy developer support.

By adopting Workato, non-technical admins and analysts built and maintained their own automations: Salesforce→Google Calendar scheduling, Marketo lead normalization via lookup tables, real-time Salesforce→Zendesk mappings, plus integrations with Intacct, Concur and Eventbrite. The result was faster delivery and edits (days or weeks cut to hours), fewer manual uploads, reduced developer backlog, reliable error handling, and scalable, real-time data flows that saved time and helped teams meet project deadlines.

Puppet

John Athitakis

Salesforce Administrator