Case Study: monday.com improves employee experience and reduces IT manual work with Workato

How Monday.com improved Employee experience with Workato

monday.com’s IT team was managing 70+ applications and spending significant time manually assigning access during employee onboarding. This created long waits for new employees, reduced satisfaction, and left the team overwhelmed by manual work across support, asset management, onboarding, and offboarding. monday.com turned to Workato to help improve employee experience and reduce the burden on IT.

Workato implemented automation and self-service capabilities to streamline permission requests and onboarding tasks. The goal was to reduce manual handling of permission requests by 70%, automate 80% of onboarding activities, and cut support tickets by at least 20%. This helped monday.com move toward faster onboarding and better employee satisfaction while easing IT workload.

monday.com

Lior Zagury

Director of Global IT