Case Study: Grab accelerates impact and scales securely with Workato

How Grab increased work-from-home support capacity from 3500 to 19000 employees in 3 weeks

Grab, Southeast Asia’s leading superapp, needed a way to scale securely while handling massive volumes across mobility, deliveries, digital payments, and financial services. Operating for more than 42 million users and 12 million driver- and merchant-partners, the company faced growing complexity in onboarding, identity, finance, and employee experience. Workato’s Enterprise Orchestration platform was used to help unify these processes.

With Workato, Grab streamlined key workflows across IT, operations, HR, and finance, creating a cloud-native foundation for more connected operations. The solution helped Grab save thousands of hours, reduce security risks, and improve collaboration, while also supporting early agentic AI use cases. Overall, Workato enabled Grab to build a more efficient, scalable, and synchronized digital enterprise.

Grab

Luis Enriquez

Head of Grabber Technology Solutions and Enterprise Cyber Security