Case Study: Broadcom achieves faster, fully automated onboarding and IT provisioning with Workato

How Broadcom uses automation for multiple M&As, 90% of IT provisioning, & business-critical initiatives

Broadcom faced growing demand that made employee onboarding slow, employee offboarding error-prone, and IT service provisioning difficult to scale without human intervention. With Workato, Broadcom needed a way to automate these repetitive processes and reduce delays and mistakes across employee lifecycle workflows.

Workato implemented automation for onboarding, offboarding, and other IT tasks, integrating with systems like Okta to ensure secure, timely deactivations and faster access provisioning. The results were dramatic: VPN fulfillment dropped from hours to nine seconds, email provisioning became 50x faster, and Broadcom now automates 90–95% of IT service provisioning with zero human intervention, saving 6,500 hours per month and running 105,000 jobs monthly.

Broadcom

Stanley Toh

Head of Enterprise End-user Services & Experience