Case Study: Box achieves faster partner onboarding and operational efficiency with Workato

How Box used automation to decrease partner onboarding time by 80%

Box needed to streamline a cumbersome partner onboarding process that involved 12 steps and took about 5 hours per partner, while approvals could take up to 24 hours. Using Workato, Box looked to automate this workflow and reduce the manual effort across teams.

Workato transformed the process into a simple automated flow that required less than an hour of work, and cut partner approval turnaround from 24 hours to 4 hours, enabling multiple partner onboardings per day. Box later expanded its use of Workato to streamline sales and incident management, driving cost efficiencies, reducing time constraints, and freeing employees to focus on strategic work.

Box

Marc Fenner

Director of Strategic Partnerships