Case Study: The Closet Lover achieves seamless omnichannel order fulfillment with Workato

Delivering a Seamlessly Integrated Omnichannel Experience with Workato

The Closet Lover needed a simple way to keep its POS system, 3PL provider, last-mile delivery partner, and cloud ERP system working together to support a seamless omnichannel shopping experience. The team wanted to reduce manual work and avoid complex technical scripts, and chose Workato with help from PointStar Consulting.

Workato implemented low-code, no-code automation to integrate the full order fulfillment process across The Closet Lover’s POS, 3PL, and cloud ERP. This eliminated manual intervention, cut order processing time to zero, enabled fulfillment within the same or next working day, and got orders to the delivery partner in less than two working days, while recording each step in the ERP immediately.

The Closet Lover

Glen Yeo

Finance Manager