Case Study: Collibra achieves scalable automation and 120,000+ monthly tasks automated with Workato

Collibra automates 120,000+ tasks monthly with Workato

Collibra, a company that unifies data and AI governance, faced challenges with operational complexity and data fragmentation as it scaled. Critical processes like order-to-cash were manual, leading to inefficiencies and errors. Despite executive support, automation was viewed as an IT-owned side project, resulting in uneven adoption and a lack of company-wide governance. To address this, Collibra turned to the Workato platform.

Using Workato, Collibra implemented a community-driven intake process and a distributed governance model called Automation HQ. This empowered non-technical employees to become citizen developers and build their own automations. The solution automated over 120,000 tasks monthly with a less than 1% failure rate. Specific results included a 45% reduction in process cycle time, a 70% decrease in manual errors, and saving 8,000 labor hours annually on the order-to-cash process alone. Workato helped make automation a sustainable cultural movement at Collibra.

Collibra