Case Study: Carter Busse achieves faster, AI-powered enterprise building with Workato Enterprise MCP

Carter Busse’s team builds 180 AI solutions in 30 days with Workato

The customer, Carter Busse, CIO of Workato, participated in an internal hackathon to demonstrate the capabilities of the Workato Enterprise MCP platform. The challenge was empowering a wide range of non-technical, customer-facing employees to build AI solutions that directly addressed their daily process inefficiencies without requiring extensive engineering support.

Using Workato Enterprise MCP, 46 teams built working solutions by connecting AI to real business systems like Salesforce, Jira, and Workday. The results included a 30-minute support process reduced to five minutes and a legal discovery process turned into a single query. Overall, the hackathon generated 180 submissions that solved previously unaddressed friction points, proving that Workato's platform enables rapid, governed innovation by the people closest to the problems.

Carter Busse