Case Study: NMDC Group automates employee support with Workativ AI agents

NMDC Group automates 81% of employee support with Workativ

The NMDC Group, a major engineering and energy services company with 13,000 employees, faced significant challenges in scaling its IT and HR support. Their teams were overwhelmed by a high volume of routine requests for password resets, access management, and HR queries, leading to 390 lost engineer-hours each month and a lack of 24/7 support across their distributed sites in Abu Dhabi.

Workativ implemented an AI agent solution deployed within Microsoft Teams, integrating with the company's existing systems like Oracle HCM, Alloy Navigator, and SharePoint. This provided a unified, 24/7 self-service layer for employees. The results were substantial, with Workativ automating 78% of the 6,000 monthly IT tickets, eliminating $450K in annual Level 1 handling costs, and recapturing 390 engineer-hours per month for strategic work.

NMDC Group