Case Study: Żabka Polska improves internal communication with WORKAI®

How Żabka, Poland’s retail leader, transformed communication for 32,000 employees in 9,500 locations using Workai’s out-of-the-box employee experience platform

Żabka Polska, the leading convenience store chain in Central and Eastern Europe, faced significant internal communication challenges. With a highly dispersed workforce of over 32,000 employees across 9,500 locations, their information was fragmented across multiple systems like newsletters and SharePoint, leading to inefficiency and a lack of collaboration. To address this, they partnered with vendor Workai to implement its out-of-the-box employee experience platform for intranet building.

The Workai platform provided Żabka with a centralized intranet, a mobile app, and integration with Microsoft Teams, offering diverse and modern communication channels. This solution substantially enhanced operational efficiency by giving employees swift access to information, which increased productivity and reduced support requests. The implementation fostered a more informed, engaged, and collaborative workforce, with Workai becoming a central unifying force within the organization.

Żabka Polska

Wojtek Mrugalski

Internal Communication Manager