Case Study: Getin Noble Bank improves employee engagement and customer service with Workai's financial intranet

How the financial intranet provided by Workai increases employee engagement, creates an open self-education culture and improves customer service

Getin Noble Bank, a Polish universal bank with a large network of branches, faced a challenge in its dispersed structure. It lacked a unified platform for internal communication and knowledge, relying on multiple inefficient solutions. The bank partnered with Workai to implement a financial intranet. The goal was to increase employee engagement, create a self-education culture, and provide faster access to information to ultimately improve customer service.

Workai provided a comprehensive intranet platform that delivered immediate functionality, avoiding a lengthy development process. The solution included a drag-and-drop CMS, personalized communication tools, a knowledge base, and real-time analytics. The results were a more integrated and engaged workforce, streamlined access to knowledge for customer service, and an open community forum. Workai helped the bank improve its digital employee experience, which in turn had a positive effect on customer satisfaction.

Getin Noble Bank

Marta Chmielewska

Internal Communications Leader