Case Study: Parkview Health reduces first-year nurse turnover with Work Institute

Parkview Health reduces first-year nurse turnover by 36% with Work Institute

Parkview Health, a regional healthcare system, faced a significant challenge with employee turnover, particularly among its first-year nursing staff. Their internal process for tracking reasons for leaving was ineffective, leaving leaders to act on assumptions rather than data. To address this, Parkview partnered with Work Institute to implement a comprehensive exit interview service.

Work Institute conducted outbound telephonic exit interviews, achieving a 65% response rate. This process provided accurate, actionable data that revealed the true root causes of turnover, which were related to job expectations and onboarding rather than pay. As a result of the insights gained, Parkview Health achieved a 36% reduction in first-year nurse turnover and significantly improved their onboarding process scores.

Parkview Health