Case Study: Ephraim McDowell Health reduces employee turnover by 32% with Work Institute

Ephraim McDowell Health cuts turnover 32% with Work Institute

Ephraim McDowell Health faced a major challenge with alarmingly high employee turnover, which was costing the organization millions in replacement costs. To understand the root causes and improve retention, they turned to the vendor Work Institute for their employee feedback and retention services.

Work Institute implemented a solution using telephonic exit interviews and quarterly current employee interviews to gather detailed feedback. This data revealed key areas for improvement, leading to actionable changes in communication, benefits, compensation, and onboarding. As a result, Work Institute helped Ephraim McDowell Health achieve a 32% decrease in employee turnover, resulting in annual cost savings of $942,480.

Ephraim McDowell Health