Case Study: Cincinnati Children’s Hospital reduces turnover and boosts employee engagement with Work Institute

Cincinnati Children’s Hospital reduces critical role turnover by 34% with Work Institute

Cincinnati Children’s Hospital faced a challenge with nursing staff turnover rates that exceeded the national average, causing employee stress and concerns about patient care. They partnered with Work Institute to implement a comprehensive exit interview program to understand the real reasons employees were leaving.

Work Institute conducted over 4,000 exit interviews with former nurses and developed targeted action plans for high-turnover units. This initiative, which included creating a nursing career ladder and enhancing tuition assistance, led to significant results: a 70% decrease in overall turnover in some areas, an 11% reduction in divisional turnover, and cost savings of approximately $257,000 from reduced critical role turnover.

Cincinnati Children’s Hospital