Case Study: Barge Waggoner Sumner & Cannon improves employee engagement with Work Institute stay interviews

Barge Waggoner Sumner & Cannon cuts employee dissatisfaction to under 8% with Work Institute

Barge Waggoner Sumner & Cannon, Inc. (BWSC) faced significant employee dissatisfaction, distraction, and retention problems largely stemming from an inadequate employee benefits program. To address this, they partnered with Work Institute, which utilized employee surveys and stay interviews to diagnose the exact reasons for discontent.

Work Institute designed a detailed survey to uncover specific issues with the benefits program. The analysis revealed problems with cost, communication, and customer service. Based on these findings, BWSC revamped its benefits by switching carriers, implementing cost-sharing, and offering multiple plan options, supported by improved communication. This solution, guided by Work Institute's data, created over $80,000 in immediate savings and reduced employee dissatisfaction to less than 8%.

Barge Waggoner Sumner & Cannon, Inc.