Case Study: Barge Waggoner Sumner & Cannon, Inc. reduces employee dissatisfaction to under 8% and saves $80K with The Work Institute

A dig deeper reveals precise reasons for dissatisfaction

Barge Waggoner Sumner & Cannon, Inc. (BWSC) faced rising employee dissatisfaction driven largely by an inadequate benefits program that distracted staff and hurt productivity and retention. BWSC engaged Work Institute to conduct an incumbent survey and ongoing stay interviews/pulse intelligence to pinpoint the precise causes of discontent and gather actionable employee feedback.

Work Institute’s targeted survey and analysis revealed poor cost-sharing protocols, ineffective carrier/HR communication, and customer service issues. BWSC used those insights to switch carriers, introduce employee cost sharing, offer three plan options, and run on-site benefits meetings — changes that yielded an immediate $80,000 in savings and drove employee dissatisfaction down from 36.8% rating benefits “fair” or “poor” to less than 8%, while increasing engagement; BWSC continues to partner with Work Institute for ongoing workforce intelligence.

Barge Waggoner Sumner & Cannon, Inc.