Case Study: Instill AI achieves error-free payroll and same-day support with Worca

Fixing Bad Customer Support from Your Payroll Service

Instill AI, an early-stage AI company in Taiwan, was dealing with recurring payroll calculation errors and frustratingly slow support from its previous provider. The issues created employee trust problems, accounting headaches, and unnecessary admin work for a technical team that should have been focused on building AI products.

Worca switched Instill AI to its payroll services, including a dedicated account manager, single-platform payroll approval, tax compliance, PTO management, expense reimbursement, and time tracking. The result was zero payroll errors since switching, same-day support responses, and hours of admin time recovered each month, while also eliminating third-party complexity and payroll-related turnover risk.

Instill AI