Case Study: Plymouth Community Homes improves housing and parking service delivery with Woosmap

Plymouth Community Homes API connections for social housing and car park rental services

Plymouth Community Homes (PCH), a housing association providing affordable homes in Plymouth, faced the challenge of modernizing its garage and car park rental service. They sought to reduce administrative time spent processing applications and phone requests by moving to a self-service model, but the cost of online mapping tools initially exceeded their budget. They turned to the Woosmap API platform to implement a solution.

By utilizing Woosmap's Store Locator, Localities, and Distance APIs, PCH created a user-friendly map displaying their 3000 rental spaces. The solution enabled applicants to search by postcode and filter results, while a personalized API allowed for innovative services like adjusting rental charges based on distance from a tenant's home. This implementation led to a significant 30% to 40% reduction in wasted applications and saved hours of administrative time, greatly improving service quality for both customers and staff.

Plymouth Community Homes

Alex Babb

Digital Media and Marketing Officer