Case Study: The Biltong Factory achieves automated subscription ordering and personalized customer experience with WooCommerce

The Biltong Factory - Customer Case Study

The Biltong Factory, a UK gourmet biltong maker, needed a better way to handle recurring orders, customization, and delivery timing for its made-to-order food products. Using WooCommerce with Facebook for WooCommerce and WooCommerce Subscriptions, the company worked with Tiger Digital to solve technical and customer-experience challenges around automating subscriptions and supporting weekly production schedules.

WooCommerce helped The Biltong Factory launch a “Journey wizard” for bag customization, flexible subscription management, and delivery-date selection at checkout, supported by timely preparation emails. The build also included custom back-end tools for stock forecasting, delivery management, and label printing, helping The Biltong Factory predict ingredient needs and manage availability more efficiently.

The Biltong Factory