Case Study: Smart Warehousing achieves 75% reduction in staffing cost and time with Wonolo

Smart Warehousing - Customer Case Study

Smart Warehousing, a Kansas City–based 3PL with locations across North America, centralized people operations and tasked HQ HR Coordinator Riley with managing talent for 14 sites. Faced with a fragmented mix of local staffing agencies, unpredictable operational spikes, and a desire to use temp labor as a try-before-you-hire channel, Smart Warehousing partnered with Wonolo and its web-and-mobile staffing platform to find a national, customer-service–oriented solution.

Wonolo gave HQ direct control to post jobs and provided real-time visibility for local managers via its app, plus ratings, “Preferred Wonoloer” tagging, and low-cost conversion to permanent hires. The partnership cut employee cost and time spent on staffing by an estimated 75%, delivered a 4.98 average Wonoloer rating, a 91% Q4 fill rate and 96% attendance, and reduced internal manpower needed to manage nationwide staffing—enabling Smart Warehousing to meet unpredictable demand quickly with Wonolo.

Smart Warehousing

Riley

HR Coordinator