Case Study: ESB Networks improves digital accessibility and user experience with WONDR

ESB Networks connects Ireland’s 2.3 million homes and businesses with WONDR

ESB Networks, which supplies electricity to 2.3 million customers across Ireland, sought to modernize its digital presence to better express its customer-first ethos and improve the user experience for its vital online services. The company engaged digital product practice WONDR to redesign its platform, establish clear style guides, and create intuitive layouts supported by a new CMS.

WONDR implemented a user-centered design process, beginning with rapid research to identify key customer pain points and journeys. The solution included a new, flexible design system with meticulously crafted components to ensure accessibility and consistency. The redesigned platform made critical information, especially during power outages, quicker and easier to find, which reduced pressure on the call center team. Furthermore, WONDR's work created a cost-effective foundation that was later efficiently tailored for another ESB brand, ESB International.

ESB Networks