Case Study: Sedgwick County achieves more reliable 911 operator hiring with Wonderlic

Sedgwick County - Customer Case Study

Sedgwick County in Wichita, Kansas, operates a 911 dispatch center serving about 463,800 residents with 60–100 emergency operators. The job is high‑pressure and technology‑intensive, requiring calm, fast decision‑making and rapid mastery of many procedures through a 12‑week training academy, so hiring managers needed a reliable way to identify candidates who could learn quickly and perform under stress.

The county added the Wonderlic Personnel Test to its screening battery to assess cognitive ability and trainability. The Training Director relies heavily on Wonderlic scores to predict who will succeed in the academy, which has streamlined hiring decisions, made training more effective, and given managers greater confidence—and peace of mind—that new hires can handle life‑and‑death situations.

Sedgwick County

Mike Mueller

Employment Manager