Case Study: Scott Chevrolet improves hiring quality and customer service with the Wonderlic Personnel Test

Scott Chevrolet - Customer Case Study

Scott Chevrolet is a 130‑employee auto dealership in Emmaus, Pennsylvania, located on the busy Lehigh Street Auto Mile among many competitors. Facing intense local competition where excellent customer service and the right mix of skills across sales, service, and office roles are critical, the dealership needed a reliable way to identify candidates who could learn quickly, solve problems, and perform well on the job.

To meet that need, HR Manager Mary Ellen Solomon has used the Wonderlic Personnel Test for more than six years, administering it to roughly 100 applicants a year and tailoring ideal score ranges to specific job descriptions. The test not only measures learning and problem‑solving ability but also reveals candidate behaviors during testing, giving Scott Chevrolet vital hiring insights that help ensure employee excellence in a competitive market.

Scott Chevrolet

Mary Ellen Solomon

Human Resources Manager