Case Study: Arnold Logistics LLC achieves 99.9% service accuracy with Wonderlic aptitude tests

Arnold Logistics LLC - Customer Case Study

Arnold Logistics LLC is a full-service logistics provider with 20+ facilities, over 5 million square feet of warehousing, and more than 1,200 employees across Pennsylvania, Texas, Ohio, and Illinois. Despite a legendary 99.9% service accuracy rating and 50,000 orders shipped daily, HR struggled to reliably screen applicants and internal candidates for numerical accuracy—errors in billing, accounts receivable, and clerical work could be costly and are hard to detect in interviews.

To address this, ARLO has used the Hay Aptitude Test Battery since 1996 to assess number recognition, memory, and basic math, administering roughly 1,000 tests a year to applicants and employees seeking promotion. The testing program has helped prevent costly inaccuracies, maintain ARLO’s high accuracy and customer service standards, and support its fast, reliable fulfillment and delivery performance.

Arnold Logistics LLC

Lisa Huber

Human Resource Staffing Manager