Case Study: University of Alabama at Birmingham reduces GI cancellation rates with Wolters Kluwer ELM Solutions' EmmiEngage

University of Alabama at Birmingham - Customer Case Study

The University of Alabama at Birmingham, a large academic medical center, sought to reduce cancellation rates for its gastrointestinal procedures. To address this challenge, the organization utilized the EmmiEngage solution from Wolters Kluwer ELM Solutions.

Wolters Kluwer ELM Solutions provided their EmmiEngage multimedia patient education programs, which helped prepare patients by explaining what to expect before, during, and after an upper GI endoscopy or colonoscopy. The implementation resulted in a significant reduction in procedure cancellations. Patients who engaged with the Emmi program had a 3% cancellation rate, a 75% reduction compared to the 12% rate for non-Emmi patients, a result measured with a 99% confidence level.

University of Alabama at Birmingham