Case Study: UAB Medicine improves endoscopy scheduling efficiency with Wolters Kluwer ELM Solutions

UAB Medicine - Customer Case Study

UAB Medicine faced an inefficient endoscopy scheduling process that relied on paper and phone referrals, with nurses manually calling patients and often taking weeks to connect and book appointments. Wolters Kluwer ELM Solutions, through the Emmi Solutions/Emmi platform, helped UAB scale outreach and reduce the burden on staff.

Wolters Kluwer ELM Solutions implemented automated interactive voice response (IVR) calls to referred patients, allowing those interested to transfer directly to scheduling and sending all scheduled patients EmmiEngage procedure-preparation content. The results were strong: UAB connected with referred patients within 24 hours instead of more than a week, 59% of 2,748 patients were reached by IVR within 24 hours, 78% of reached patients requested scheduling transfer, and patients who interacted with the IVR were 6% more likely to start the prep program.

UAB Medicine