Case Study: Summa Health System improves HEDIS eye exam outreach with Wolters Kluwer ELM Solutions

Summa Health system - Customer Case Study

Summa Health System in Akron, Ohio sought a cost-effective method to provide high-quality outreach and manage the health of its patient populations outside of the clinical setting. To address this, they turned to Wolters Kluwer ELM Solutions and utilized their EmmiPrevent interactive call campaign service.

Wolters Kluwer implemented a six-week EmmiPrevent call campaign targeting diabetic patients who were due for an eye exam. The solution identified that 43% of the reached patients had an exam, and 23% subsequently updated their records. This brief outreach initiative resulted in Summa Health System improving its HEDIS measure percentile ranking by 13%.

Summa Health System