Case Study: Southeast Community Health System reduces avoidable emergency department visits with Wolters Kluwer ELM Solutions EmmiTransition

Southeast Community Health System - Customer Case Study

Southeast Community Health System, a not-for-profit healthcare system with over 300 beds, faced the challenge of high healthcare costs driven by avoidable emergency department visits. Their goal was to lower these costly visits, particularly those occurring shortly after a patient was discharged from an inpatient stay. To address this, they partnered with Wolters Kluwer ELM Solutions and implemented the EmmiTransition program.

The solution from Wolters Kluwer ELM Solutions was a discharge series that used calls and multimedia programs to reinforce instructions and monitor patient adherence. The results were significant: patients engaged with the Emmi program were associated with 26% fewer avoidable ED visits. This reduction drove considerable cost savings, leading to a potential cost avoidance of $88,949 for every 1,000 patients discharged.

Southeast Community Health System