Case Study: Mercy Sleep Center Northwest reduces no-shows and saves staff time with Wolters Kluwer ELM Solutions

Mercy Sleep Center Northwest - Customer Case Study

Mercy Sleep Center Northwest, part of Mercy Hospital Northwest Arkansas, struggled to prepare patients for sleep studies with a very small two-person staff. Consults were rushed, patients were not always fully informed, and no-show rates remained high. Wolters Kluwer ELM Solutions addressed this challenge with its Emmi patient education programs.

Wolters Kluwer ELM Solutions helped the sleep center standardize patient preparation by prescribing Emmi programs during scheduling so patients could review the material before their appointments. The result was a more informed and engaged patient population, 25 staff hours saved per week for the two-person team, and a 51% reduction in no-show rates. The case study also estimated this could translate to $5,000 in additional monthly revenue, or $60,000 annually, for a sample sleep center.

Mercy Sleep Center Northwest