Case Study: Metro Credit Union boosts productivity with WolfPAC Integrated Risk Management

Metro Credit Union - Customer Case Study

Metro Credit Union, the largest state-chartered credit union in Massachusetts, needed a better way to manage third-party risk as it grew. WolfPAC helped address challenges with vendor monitoring, integration across risk management processes, and reliance on spreadsheets by providing a centralized third-party management approach.

Using WolfPAC Integrated Risk Management and support from Maple Street, Metro moved third-party management into a web-based environment with centralized inventories, risk assessments, monitoring, and contract management. The result was a 50% productivity increase, streamlined document management, faster analysis through consolidated vendor packages, and stronger regulatory confidence in Metro’s controls and risk visibility.

Metro Credit Union

Traci Michel

Senior Vice Presdent of Operations