Case Study: Federal Electronics achieves competitive advantage and real-time production visibility with WM Synergy

Vertically Integrated EMS Provider Turns to VISUAL® Enterprise™ for Competitive Advantage

Federal Electronics, a vertically integrated EMS provider in Cranston, RI with 200+ employees serving 40+ customers, faced an outdated, menu‑driven ERP with no scheduling or real‑time visibility. To modernize operations and gain a competitive edge, Federal Electronics implemented the VISUAL product suite (VISUAL Enterprise, VISUAL Quality and VISUAL Financials) with implementation support from WM Synergy.

WM Synergy led a hands‑on go‑live (June 1999) that delivered immediate, company‑wide improvements: real‑time job visibility for customer service, robust shop‑floor scheduling, NCR/corrective‑action tracking for ISO compliance, and clearer operational metrics to identify and fix problems quickly. The VISUAL deployment increased productivity across customer service, manufacturing and back‑office functions and, according to Federal Electronics, became “a competitive advantage” that supported the company’s substantial growth.

Federal Electronics

Richard Evangelista

Vice President Of Operations