Case Study: Cox & Company achieves accurate cost traceability and a smooth Infor VISUAL ERP transition with WM Synergy

Global supplier of high quality systems and services to the aerospace, defense and transportation markets uses VISUAL to stay on track

Cox & Company, an employee‑owned manufacturer of critical temperature‑control and ice‑protection systems for aerospace and transit, needed to replace its ERP after its previous supplier was acquired and support was discontinued. After evaluating solutions, the company selected the Infor ERP VISUAL suite and engaged WM Synergy to provide local implementation, customization and ongoing support.

WM Synergy worked with Cox to convert data, provide training, deliver prototypes, and build critical customizations—including a bridge from Cox’s legacy labor data collection system—bringing VISUAL live by July 4, 2001. The deployment delivered measurable benefits: detailed, traceable actual costing (linking General Ledger items back to labor tickets and purchase orders), faster information retrieval through cross‑referencing, and reduced support costs thanks to local, hands‑on support from WM Synergy.

Cox & Company

Deborah Gellen

System Implementation Manager