Case Study: American Products achieves 95% on-time delivery and leaner operations with WM Synergy

American Products - Customer Case Study

American Products, a 75‑employee industrial electronics contract manufacturer, faced challenges delivering consistent on‑time shipments, improving quality, and becoming more efficient while taking on more product design work. In 2011 WM Synergy implemented Infor ERP to automate end‑to‑end, work‑order manufacturing processes and provide the real‑time production and quality data the company needed.

WM Synergy’s Infor ERP deployment introduced daily reject reports, QDC boards and an executive dashboard that enabled data‑driven decisions; as a result American Products’ on‑time delivery jumped from about 60–70% to a 95% yearly average (≥92% monthly), sales‑to‑labor fell from 16–17% to 11.2%, median shop‑floor time shortened from ~3 weeks to 8 days, revenue per employee rose 59%, and the company produces more profit with roughly 30% fewer people while improving quality and customer retention.

American Products

Chris Tillotson

General Manager