Case Study: American Products, Inc. achieves 95% on-time delivery and leaner, more profitable operations with WM Synergy

American Products - Customer Case Study

American Products, a precision electromechanical contract manufacturer, needed to improve on-time delivery, quality and operational efficiency as it expanded into more customer product design work. To address these challenges, WM Synergy implemented the Infor VISUAL ERP solution to automate shop-floor processes and give managers timely, accurate production and cost data.

WM Synergy’s Infor VISUAL deployment provided real‑time dashboards, daily reject reports and job-level labor tracking, enabling data-driven decisions and lean improvements. As a result, American Products raised on-time delivery from roughly 60–70% to a 95% annual average, cut median shop-floor time from about 21 days to 8 days, lowered its sales-to-labor ratio from ~16–17% to 11.2%, grew revenue per employee by 59% while operating with ~30% fewer people, and achieved faster, measurable quality improvements.

American Products

Chris Tillotson

General Manager