Case Study: Retter boosts digital sales with Wizeline’s mobile-first redesign

Wizeline Helps One of Mexico’s Largest Department Stores Go Digital

Retter, one of Mexico’s largest department stores, partnered with Wizeline to redesign Retter.com and improve its digital commerce experience. The retailer needed to better serve a mobile-first audience, modernize its online touchpoint, and handle complex banking, credit, and payment flows while transitioning from a heavily in-person business model to a more omnichannel approach.

Wizeline led a six-month redesign of the site, combining discovery workshops, UX/UI design, usability testing, A/B testing, and the creation of a scalable design system with accessible reusable components. The work improved more than 90 screens and delivered an average 5% increase in sales revenue on Retter.com, while also strengthening Retter’s Agile and UX capabilities for future digital initiatives.

Retter