Case Study: Arc XP reduces support tickets and speeds delivery with Wizeline

Partnering with Arc XP to Provide Custom Development Support and Evolve Flagship Product

Arc XP, the digital experience platform built by The Washington Post, needed help scaling support as its customer base and product footprint grew across more than 24 countries. To reduce the burden on platform engineers and create more consistent support across products, Arc XP turned to Wizeline for platform support and product evolution services.

Wizeline began with knowledge transfer and stabilization, then expanded to manage L2 support, professional services, and core platform development across global regions. The result was a 49% reduction in L2 tickets escalating to L3, improved process visibility through analytics, faster triage and response, and stronger delivery efficiency—while helping Arc XP onboard and launch new customers on its platform.

Arc XP

Zach Perry

VICE PRESIDENT, PLATFORM ENGINEERING