Case Study: Northern Rivers improves work order scheduling and reporting with Wizard Software Solutions' Performo

Northern Rivers Family of Services Improves Work Order Scheduling, Tracking, and Reporting with Performo

Northern Rivers Family of Services, a provider of family and community support services, was struggling to manage its facilities. Their previous internal system was ineffective for tracking 24/7 service requests and providing visibility into work order progress for end users. This led them to seek a new solution, and they chose to implement the Performo CMMS from Wizard Software.

By adopting Wizard Software's Performo platform, the organization gained powerful tools for maintenance management. The solution provided customized dashboards, simplified service request submission with mobile capabilities, and robust reporting. This enabled Northern Rivers to efficiently schedule, track, and analyze over 2,000 work orders monthly. The implementation boosted operational efficiency, improved communication, and increased tenant satisfaction through streamlined processes and post-completion surveys.

Northern Rivers

Dave Keller

Director of Buildings and Grounds