Case Study: Link Net doubles customer outreach with WIZ.AI’s WIZ Talkbot

Linknet doubles its customer outreach with WIZ talkbots

Link Net, a premier internet connectivity provider in Indonesia, faced significant challenges with its customer outreach and debt collection operations. Their reliance on traditional methods like SMS, email, and human agents led to inefficient capacity planning, operational disruptions during staff shortages, and a low 25% connection rate. Seeking a more scalable solution, they turned to WIZ.AI.

By implementing the WIZ Talkbot solution, Link Net revolutionized its outreach. The AI-powered voice automation enabled two-way conversations with customers, dramatically increasing the connection rate to 50% and halving the call load for human agents. This efficiency freed agents for more strategic work, allowed seamless scaling during staff shortages, and provided a user-friendly experience. The measurable success with WIZ.AI's technology allowed Link Net to double its customer outreach and transform its collections process.

Link Net

Ikhsan Kurniawan

Head of Printing and Collection Department